Thriving in today's competitive business world requires taking customer service seriously. For real-time support and instant communication, companies have started adopting modern-day chat support tools, such as live chat software.

We have tried and tested plenty of live chat software, and my top recommendation is software, which has auto-reply functionality, and the smart suggestions feature.

You can receive offline inquiries and address them with a canned response. Automatically, conversations are routed to respective departments, without asking your customers to switch between them.

Set rules and conditions and behavior-based messages, which motivate your audience to get more involved, help you and your sales team nurture a potential lead. Finally, you can receive customer feedback by integrating survey and feedback tools to the live chat platform.